Cellnex ensures that its workforce is aware of and trusts the structures and processes for raising concerns through regular communication campaigns, mandatory training, and periodic feedback mechanisms, such as surveys, to assess awareness and confidence in the grievance channels. These initiatives are designed to foster trust in the system and are regularly reviewed to address any gaps and ensure concerns are effectively managed. Confidentiality and the principle of non-retaliation are emphasised to reinforce trust in the system. Cellnex has a zero-tolerance policy on retaliation, as outlined in its Code of Ethics and the Policy for the Whistleblowing Channel. These policies protect individuals who raise concerns from any form of retaliation, discrimination, or threat.

Cellnex has a zero-tolerance policy on retaliation, as outlined in its Code of Ethics and the Policy for the Whistleblowing Channel. These policies protect individuals who raise concerns from any form of retaliation, discrimination, or threat. Any actions against whistleblowers, which may represent reprisals for filing complaints, are considered infringements in accordance with applicable legislation. If individuals who have raised concerns in good faith believe they are being subjected to retaliation, they are instructed to report such incidents immediately to the Whistleblowing Channel manager, following the procedures outlined in the Policy. Additionally, as disclosed in section G1-1, Cellnex maintains comprehensive policies and procedures that ensure the protection of individuals who use these channels, including workers’ representatives, against retaliation, as part of its broader commitment to ethical conduct and safeguarding employees’ rights.