Provide a detailed account of the methods and channels utilized by your organization to communicate its policies to relevant individuals, groups, or entities. This includes those expected to implement these policies, such as employees, contractors, and suppliers, as well as those with a vested interest in their execution, like workforce members and investors. Describe the communication tools employed, such as flyers, newsletters, dedicated websites, social media, face-to-face interactions, and workers' representatives, to ensure policy accessibility and comprehension across diverse audiences. Additionally, elucidate the strategies employed to identify and eliminate potential dissemination barriers, including translation into pertinent languages and the use of graphic depictions.

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Accepted Answer

Cellnex has established a culture of active listening across all the countries where it operates. This involves tracking Key Performance Indicators (KPIs) and identifying areas for improvement identified through regular Pulse surveys. The results of the Pulse Survey are linked to the short and long-term remuneration of the senior managers. In addition, the company fosters a feedback culture through training programmes, encouraging teams to reflect on how they perceive and embody Cellnex’s values. This approach promotes employee development and engagement, thereby enhancing a high-performance ethos. The feedback culture encourages seamless, dynamic communication within teams, leveraging the employee’s voice as an ongoing source for improvement. It ensures that every individual can contribute their insights to enhance processes and outcomes. All employee communication channels incorporate feedback surveys. This feedback is actively supported and meticulously analysed.

Cellnex

ESRS disclosure: S1-1_14

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